change management

Change Management Services when a new Approach is in Order.

A new market influence, a new regulation, or a new vision means change. When the decision is made to plot a new course, the extended organization requires a concerted effort.

Significant initiatives require clear objectives defined by the executive team, buy-in and communication throughout the organization, and established targets, closely measured.

Our Change Management Methodology is as follows:

Springboard: Outcomes defined and prioritized
Roadmap created for achieving objectives in areas of People, Process, Data and Technology
Readiness Scorecard at the Department, Provider and Individual levels to determine roles and responsibilities, and who will be Responsible, Accountable, Consulted and Informed (RACI) in order to deliver the prioritized Outcomes
Communication Plan for the Executives, Managers, Project Stakeholders, and 3rd party Providers, with frequency, method and intent defined
Staff Profiling using personality and skill assessment tools to ensure alignment with roles
Sprints defined in 6-week to 6-month periods leading towards defined Outcomes
AS IS and TO BE process flows defined, with Measurement Plan and Key Performance Indicators (KPIs)
Training Plan: Typically executed in ‘Pilot’ mode, then ‘train-the-trainer’ to ensure adoption from within
Value Tracking™: Track adoption and compliance with systems and process by tracking and scoring individual and departmental use of the systems and data in the system to ensure optimization is ongoing and to track ongoing Requirements / enhancements requested